A knowledge-transfer tool, not just another video platform.

Years of special cases in a single head, and no procedure that covers them.

• The team lead lists the critical know-how and creates targeted knowledge requests.
• The expert records one video per topic, guided by the script, in quieter moments.
• The business moderator approves; the transcript and summary make every video findable.

Result: a transfer plan steered by HR, rather than know-how lost when the expert leaves.

The same questions come back with every intake and tie up the same colleagues.

• The most frequent questions become knowledge requests.
• Answers are recorded once, by the person who knows, and approved.
• Newcomers ask MentorIA, which answers from those videos.

Result: onboarding that no longer depends on tutors’ availability.

Valuable know-how stays confined to one department or site, for lack of time to share it.

• Experts film their key moves while they work, with no editing.
• The business moderator approves, and sharing opens up to the relevant teams.
• Colleagues find the right moment by asking MentorIA their question.

Result: skills that circulate between teams, not only within one.

New tool, new technology or redesigned business process: one-off training is not enough to upskill teams.

• Referents record the new ways of working in real situations, screen included.
• Approved videos reach the teams before and after the roll-out.
• Day-to-day questions are answered at the workstation, and HR measures adoption and sees what still needs explaining.

Result: upskilling supported over time, and measured.

Each site has its own way of working; the policy memo changed nothing.

• The reference site records the target practice, screen included.
• The video is approved then shared with the relevant teams, subtitled and translated if needed.
• HR tracks views site by site.

Result: a practice shown, not decreed, and measured.